Windows Phone 8 Basics - Lock screen - What do I do if I've entered the wrong password too many times?

Q

Windows Phone 8 Basics - Lock screen - What do I do if I've entered the wrong password too many times?

✍: Guest

A

It depends on whether your employer requires a password for your Exchange email account or you created a password voluntarily. If your employer requires you to use a password

Depending on your company's Exchange policy, your phone may reset to factory settings or lock up and make you wait to get back in if you repeatedly enter an incorrect password. To prevent this from happening accidentally, if you enter the wrong password several times, your phone will prompt you to enter a special phrase to continue. Once you enter the phrase correctly, you'll have one more chance to enter your password correctly, or your phone will be reset. For more info, see Reset my phone.

Each company can choose from a variety of settings for password requirements, so if you're not sure how to unlock your phone or avoid resetting it, you'll need to talk to the support person at your company who manages your Exchange account. If you created a password voluntarily

If you've entered the wrong password 5 times, the phone will be locked for 1 minute. If you enter another wrong password, it'll be locked for 2 minutes, then 4, then 8, and so on.

If you just aren't able to come up with the right password, you'll need to reset your phone to factory settings. Contact your mobile operator, check their website, or look through your phone's documentation to learn how to do that.

2013-10-08, 2134👍, 0💬