Sync E-mail on Samsung Phone with Desktop

Q

E-mail is erased from my Samsung phone when I open Outlook on my desktop, after which my phone no longer receives e-mails even when desktop is shut down.

✍: Guest

A

We understand that your email is erased on your phone, SGH-T959, when you open your Outlook on your PC. We do apologize for the inconvenience this might have caused you.

You may try performing a soft reset on the phone as a basic troubleshooting step to fix it, by taking out the battery for at least 15-30 seconds, then put the battery back in again and turn it back on to refresh the software.

You may also try to reset your email on your phone and set it up again.

You may use the link provided below for the steps on how to reset your Email application (This will clear data for email accounts).

Note: Please copy and paste the entire link on the search engine. http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=414417

If you are using a POP/IMAP email, you may use the link provided below for the steps on how to set up your email on your phone.

Note: Please copy and paste the entire link on the search engine. http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=6762

If you are using a corporate email, you may use the link provided below for the steps on how to set up your email on your phone.

Note: Please copy and paste the entire link on the search engine. http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=6373

If you're using a corporate email, we advise you to consult your IT Department for any configuration.

You may also contact your email provider for any options that you may set up on your email for this concern.

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertip

 

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2014-07-24, 2747👍, 0💬